Xbox One Moserate NAT

I am using a bt home hub 3 and I have opened all the ports that xbox one needs opening, I have tried putting it in dmz but it's still moderate, I have never had a problem with my 360 which is sat next to my xbox one and still has an open NAT. This must be an issue with Microsoft as when I spoke to bt tech support they said they have had thousands of calls from xbox one owners.

Question Info

Last updated July 4, 2018 Views 4 Applies to:


Sorry to hear you're having issues with your NAT.

If you haven't already I would recommend trying the suggestions in our NAT Error troubleshooter. It has a couple of different suggestions based on what you're seeing.

Please let us know how that goes and we'll work from there.

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