Xbox One - loud noise

Hello everyone,

i'm looking for support for xbox one. It makes some mechanical noise since several weeks, when on or off.

It seems to be a known issue (http://www.gameinformer.com/b/news/archive/2014/09/09/microsoft-offers-to-replace-excessively-noisy-xbox-ones.aspx), so I would like to have it repair. I've purchased a warranty extension, so it should be free, problem is I have moved back to France since several month. I bought the Xbox and warranty in canada, where i lived during 2 years. Before buying the warranty extension on microsoft.com/CA, i asked support team if it would work in europe and i was told yes.

Now, the french microsoft support refuse to repair my console, and I still cannot reach the Canada support team.

Does anyone here experiments international support with xbox or other microsoft products? Because i spent almost 100$ for 2 years warranty, which seems useless right now...

 

Question Info


Last updated July 4, 2018 Views 94 Applies to:
Answer

Hi everyone,

just a quick answer to myself to myself: I know why i choose an Xbox One and won't never regret it: Micorsoft Support is one of the best in the world. Although my situation is clearly rare and not supposed to be supported by warranty, this team offers me a nice solution, in a very acceptable delay.

I'm happy now with another xbox one and my place is quiet again.

Many thanks again for such fast, listening, and human services.

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