i'm looking for support for xbox one. It makes some mechanical noise since several weeks, when on or off.
It seems to be a known issue (http://www.gameinformer.com/b/news/archive/2014/09/09/microsoft-offers-to-replace-excessively-noisy-xbox-ones.aspx), so I would like to have it repair. I've purchased a warranty extension, so it should be free, problem is I have moved back to France since several month. I bought the Xbox and warranty in canada, where i lived during 2 years. Before buying the warranty extension on microsoft.com/CA, i asked support team if it would work in europe and i was told yes.
Now, the french microsoft support refuse to repair my console, and I still cannot reach the Canada support team.
Does anyone here experiments international support with xbox or other microsoft products? Because i spent almost 100$ for 2 years warranty, which seems useless right now...