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January 12, 2024
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Xbox one keeps signing me out automatically
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Hey there Game thanks for taking the time to bring this issue to us.
We apologize for the inconvenience this has caused but rest assured we are here to help, however, we need a bit more information on the matter. Is there any error codes? Does this happen with one game or all? How is the console connected to the internet? Let us know so we can best troubleshoot this matter!
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hi,
can you try a power cycle:
and then clear your mac adress:
following steps: Settings>Disk and Blu-ray>Persistent Storage>Clear it 3 times>Back to Settings>Network>Advanced Settings>Alternate MAC Address>Clear>And then reboot console when prompted.
when it disconnect you from xbox live you can try this steps:
https://support.xbox.com/xbox-one/networking/random-disconnect-solution
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Hey there king,
Thanks for the update, so we do suggest clearing out the consoles caches as stated by our Ambassador team but make sure all the consoles caches are cleared: clearing out the consoles caches is recommended since when they get full might cause this type of errors.
How to clear Game Cache on the Xbox One:
Settings
System
Storage
Clear Local Saved Games
Yes and Restart
To clear the Network Card Cache (alternate MAC address)
Settings
Network
Network Settings
Advanced settings
Alternate MAC Address
Clear and restart
IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.
Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!
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Question Info
Last updated February 13, 2024 Views 555 Applies to: