Xbox One keeps restarting

Hi all, I've bought RSYE, installed it and started the campaign, the games starts to load, get to the first cut scene and then it just restarts! It does it everything Time. I've returned the game, got a new copy and it happens again. I've reset the console to the factory setting, I've got the power setting set to do not turn off automatically and it still happens. Any ideas? I have BF4 and DR3 and they work, I have noticed on BF4 when I'm playing online and there is a big explosion or a lot going on, the system freezes... Is the console OK? The machine is out and in a ventilated area. Help please Thanks OLLY
 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hi there,

  • Try power cycling the console
  • There is a chance the disc is bad. If the retailer you purchased it from has a lenient return policy, you can try swapping it for another copy
  • If issues persist, you can order a repair at http://myservice.xbox.com

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I doubt it is the disc as they returned their original copy and continue to have issues with the replacement disc.

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