Xbox one keeps randomly disconnecting from xbox live.

Hello, I have been having issues with being able to download content from the xbox live store and play games online due to my connection dropping on the console frequently. My xbox 360 does not have any problems with connecting to xbox live and my PC is able to connect to the internet just fine as well. The problem just seems to be isolated to the xbox one console itself. 

I have a Belkin router (F5D8636-4 v2 (01).

Any help would be appreciated. 

 

Question Info


Last updated July 4, 2018 Views 23 Applies to:

Hi Retsila,

Sorry to hear about the connection troubles. Let's see what we can do.

I would suggest starting with our Xbox Live Random Disconnects support article. There are some great steps in their that may just get this working for us. 

Let us know how that goes, or if you have anymore questions.  

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