Xbox One is stuck on a black screen after I turn it on

When I turn my XB1 on it shows me the green screen with the logo on for a bit and then it just goes to a completely black screen and nothing else happens. This started a couple of days ago when the update came out, but I never even got to the update screen so I don't know if that affected it.

I've tried power cycling, booting in low res mode and pretty much everything else I've seen recommended. 

I'd send it in for repair but I need to find my serial number, which isn't very easy when the console won't do anything.


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Hey dude check out this link here:   It might help! it takes you through a step by step instruction with the black screen error. :)

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