Xbox one instant on freezing

My xbox one always freezes after a few hours in instant on mode when in standby. It won't turn on, and has to be restarted by unplugging it. It's obviously doing something when this happens as I can hear the fan going and the console is got. 

Does anyone else have these problems? Do I need to get it repaired by Microsoft? I'm guessing this isn't normal. 

Thanks in advance! 

 

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Last updated July 4, 2018 Views 20 Applies to:

I meant hot. Sorry!

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Hey there Mike!

At first glance, it sounds like the console is overheating. It's possible the issue lies elsewhere, but let's start with that.

To start things off, here's a few questions/suggestions for you:

  1. How much space do you have around your Xbox One console?
  2. If possible, can you take a picture of where you have your console so we can see?
  3. If you can, try moving your console to a flat surface (not carpet) with at least a few feet of space on each side of the console. Let us know how that goes.


We'll be standing by to hear back from you! ^_^

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