Xbox One High Latency When Connected to a Router

When I connect to a router with a wired connection I receive really high latency. A direct connection to a modem reduces the latency to 96ms, the latency I'm trying to get when it's wired up to the router. I bought a new router to see if it fixes the problem, which it didn't.

Before any latency problem:

Wireless Connection to Router

  • Download: 17mbps
  • Upload: 1mbps
  • Packet Loss: 0%
  • MTU: 1480
  • Latency: 96ms
  • Wireless Strength: 80%

After the problem occurred:

Wired Connection to Router

  • Download: 17mbps
  • Upload: 1mbps
  • Packet Loss: 0%
  • MTU: 1480
  • Latency: 196ms

I don't know why this occurred, I have tried adding ports, turning off QoS, turning off UPnP, tried turning on IPv6. I haven't touched any of the router settings before the problem occurred. My ISP came over to check on things, they gave me a new modem, when that didn't fix the problem they gave me a modem/router combo unit, that also didn't fix the problem. My friend with an Xbox One, same router as mine, same ISP as mine got a latency of 99ms on wireless. I brought my Xbox to a family member's house, my problem was gone, with a latency of 110ms wireless. For some reason any Xbox One that tried to connect to any router in my house would receive high latency.

Condition of Equipment

  • Xbox One: Brand New
  • Modem: Brand New
  • Router: Brand New

I bought new equipment to see if it fixed the problem, it didn't. I was lucky to be able to return those items because there was no improvement with new equipment.

The problem, as far as I know centers around the NAT.

Direct to modem connection alleviates the problem.

I have also tried testing network connection and testing multiplayer connection, didn't fix the problem.

I have contacted Xbox Support, ISP support, and router manufacturing support. All of them giving really novice advice that I already knew.

If anyone has any suggestions please feel free to tell me. Thanks.


Question Info

Last updated July 3, 2018 Views 1,195 Applies to:

Its been a month now with no issues. Arris Dualband modem in bridge mode and Netgear N300 router up-to-date. The new router that I bought before had a compatibility issue with the Xbox, but this setup works fine. I took my Xbox out of the Preview Program and my Xbox is at the latest stable version.

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