Xbox One headset not working

I can't get my headset to work on my xbox one. When connected, the mic icon appears but I can neither hear people speaking nor can anyone hear me. I've updated the controller multiple times with the headset connected. I tried it on different controllers and even tried a different xbox one headset. Why won't it work?

 

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Last updated July 4, 2018 Views 11 Applies to:

Same problem here, when are they gonna get on the problem and fix it. Don't they read these post, a lot of people having this issue.