XBox One Headset Not Working

The headset that comes with the console is not working for me.

I have 2 controllers and I tried it to both and still no luck.

When plugged it I can make the 'mute' light up and when the volume is already maxed I can hear a beep sound.

Did all the troubleshooting / tests from XBox Help: http://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help#ec00de5361914063b7773165319677e3  and still not working.

Tried following this: https://twitter.com/XboxSupport1/status/404363751198973952 and still no sound or no mic feedback (Party chat)

Anyone who have the same experience? Any fix available?

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hey NiknokSeyer,
 

Sorry to hear about the issue with the headset. Its possible you have a faulty headset since you have tried the steps to troubleshoot.  With that said I think you will need to put in a service to get it replaced.

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