Xbox one headset issues

My xbox one seems to think that I constantly have a headset attached regardless of if I do. When I actually have my headset in it will not send or receive sound when I play. I have tried this with multiple xbox ones, controllers, and mics. It only happens on one xbox one but on the console it happens with every controller and mic I plug in. Is there any way to fix this?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hey Oz,
 

Sorry about the headset issue you are experiencing. I have a few questions to ask to get a better picture of what is going on:
 

  1. So to understand when you are on your home console you have headset issues?
  2. Is it every time you are on it or during certain games?
  3. You have borrowed friends headsets to troubleshoot correct?
  4. When you are at a friend place your headset and controller work fine there?
  5. Have you tried doing a reboot of the console?

 


Sorry for all the questions, just wanted to see if we can troubleshoot better. Reach back and let us know.

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