Xbox One Headset Adapter

I purchased the Xbox One headset adapter today.  I have a SteelSeries H Wireless headset that is supposed to be compatible with the Xbox One and for chat to work it needed the adapter.  The surround sound seems to work, but when I plug the cord, both the 3.5mm and 2.5mm wires, the controller with stop working and the Xbox freezes after a couple of minutes.  The headset works fine when the wire is not plugged in.  The controller will work, even with the adapter still attached.  Only when the headset is connected by a wire to the controller for chat to work does the controller stop working and the console freezes.  The batter is fully charged and I even used the charging cable at the same time just in case not enough power was coming from the battery.  There seems to be nothing online about this and it is very frustrating because this expensive headset that sounds great on my Xbox will only work with chat if I spent extra money on an adapter, but the crashes with the headset.  If someone else is having this issue, I would like to know if there has been any fixes because this is really irritating.  Thanks.

 

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Last updated July 4, 2018 Views 698 Applies to:
Answer

Yup that was it, had to create a profile for the xbox. I was never using profiles before. Finally! Thanks LB

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Answer

Also if you are using both ps4 and xbox you have to set up the two profiles on the steelseries hub.  One for xbox and one for playstation.

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