At the beginning of last year, I purchased a 12-month Gold subscription for use on the Xbox 360. I had little to no problems during the transition to the Xbox One regarding this subscription. However, just recently said subscription unexpectedly ended. I am unable to join or create parties, play games online, or do anything that would require Gold membership, as would be expected from a "silver member". But here's the catch: when I attempt to purchase another 12-month Gold subscription, I am notified that I am still a Gold member.
How is this possible if everything else signals that my membership has ended? I also just recently logged into this website, viewed my profile, and even that says I'm a Gold member. When I accessed the Subscriptions page via the Xbox One Settings page, there was nothing there but an option to learn about Gold membership. I am dumbfounded and would very much like to reinstate my subscription, but I have been rendered unable to do so by what seems like a glitch. Any solution to this problem would be greatly appreciated.