Xbox One fails to start up

Hi,

My Xbox One (when in energy saving mode) fails to start up. I press the start button on the console, it lights up for 3-4 seconds (the TV registers an incoming signal but no picture appears yet) and then it just stops (TV looses the signal and the backlight on the console button turns off). I have tried several time to turn it on (sometimes with a short press and sometimes with a long press, sometimes unplugged the console, etc.) and after several attempts it comes back to life. But I cannot figure out what makes the trick. When in Instant on mode, the console powers up without a problem (using my voice). Any suggestions what may cause this issue?

PS: I am using a US model in a European country (in case you think it might be related to voltage).

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

I am having a very similar issue, but I cant get mine to fire up at all so far even though it shows similar symptoms as far as the on button.  im using a uk version in Sweden

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I had the same problem. Turned out to be a faulty power supply unit. Microsoft will replace it, it just takes a long time. It's been a month since I sent mine in, and it won't get here for another 2 weeks

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So the solution is to contact the retailer and ask for a replacement power supply?

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The retailer can't help you, since Microsoft doesn't sell PSU's separately . You have to send the broken one back.

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