Xbox One doesn´t work

What should I do, when my quite new Xbox one console doesnt´t start probeply. When I turn it on, there´s xbox one logo on a green background but then the screen turns black and nothing happends after that. Console is probaply connected and I have tried the support constructions but that doesn´t help...

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

This was most likely cased by the latest preview program build not installing right .

Doing a USB Restore Factory Defaults will fix this issue.

ps you will lose and have to re download or reinstall any games or apps on your internal HDD

support.xbox.com/.../offline-system-update-diagnostic-tool

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

support.xbox.com/.../offline-system-update-diagnostic-tool is a clickable link to the tool. If this is in fact a preview update, you'll also want to report the issue via your console or in the preview forums (forums.xbox.com/.../default.aspx). If it's a regular update, you can ignore that.

However, before doing the factory reset, hold down the power button until the console powers down and unplug the power cord from the back for 5 minutes. Try again, and see if it starts properly. If not, run the factory reset.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.