Okay i was going through the problem that i shall call TDROD here's a simple fix that will save you from sending your Xbox one for fix.
Step1: Insert disc of your choice Xbox one must be Xbox one compatible.
Step2: Completely turn off your XboxONE Console. (Unplug power cord)
Step3: Turn on your console. (Plug power core back in)
Step4: Bam! It should work with it saying play disc.
Your Welcome! :]