i traded in my old xbox one for a new 1tb console last Friday and since then I been having problems with dashboard and other issues I need help with. First the dashboard, on dashboard I can't see friends gamer pics nor can see game pics or app pic or vid pics on the dashboard tiles or in marketplace. Nor can I view any vids on dashboard eg like E3 vids just get message say unable to view at this time. This also comes up if I go into upload and try and watch a game clip mine or someone else's and where game clips are I just get a grey box with a little picture in the middle. Also with the dashboard I can't change any colours or background I juust get message saying 'unable to show colours at the moment'. I've contacted xbox support and went through the hold down the power button n take plug out of sockets to do resets/restarts but still no change. I've even taken back to shop and they tested and worked fine in shop. Only thing is different to what shop did that to what I did was the shop connecited it to their internet(they connected to a iPhone where at home it connected to fibre). Could this be a issue between my internet and console but I never had this issue on my other xbox one system and I even done a connection test and I'm more than ok on the upload and download speeds, no pocket loss and a ping of 160ms. Any help or advice much appreciate.