Xbox One Controller Won't Connect to Xbox One

Hey everyone, brand new Xbox One. Had it 3 days and the controller will NOT connect to the Xbox One. The instructions say about holding the connect button, etc. It does nothing. no flashes, just a slow xbox light pulse. There's also a connect button on the console, but the instructions make no mention that this button even exists.

These instructions are the ones I'm talking about. Whoever wrote these has never used a Xbox One clearly.

http://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects

I did notice if I unplug the stock headset that came in the box, I can get it to connect sometimes. Is everyone having this issue?

 

Question Info


Last updated July 4, 2018 Views 42 Applies to:

Oh also, if I connect it via the play and charge kit, wait, then unplug it, and wait, it will sometimes connect.

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