This is an extremely frustrating issue.
i have a total of 4 controllers (the original one) along with 3 i paid for with the last 2 controllers bought within the past 60 -90 days (should be under warranty) that are now all up drifting and can not be used
My console is out of warranty . i was told initially that Microsoft can replace the controller for me but after checking the warranty date (expired 1 month ago only) , i was told that Microsoft can "Replace" it but i need to pay $60. The agent i chatted with stated that he knows i can buy it cheaper from other retailers but buying it from Microsoft will guarantee i get a "legitimate" one. I bought my controllers from BestBuy
This is frustrating that Microsoft is not stepping up to the poor quality issue here. i had an xbox 360 and never ran into issue of up drifting (i started with the original one even and had it for 4 years)
It is insulting to be told that only buying the products from Microsoft will guarantee a "legitimate" one. does this mean Best Buy is selling counterfeit products?
Best Buy saying i need to contact Microsoft since it is within the warranty period. Microsoft claims I bought illegitimate products since i did not buy it directly from Microsoft and the only one losing here is me, I am basically losing more than $180 in controllers because of poor quality issue
I requested to talk to a live agent after all those non sense accusations about legitimate products and i called the number. the agent i talked to asked me to post here to have this issue looked into but i have no faith that microsfot will do anything here..i think this is just a way to let things dissolve/ disappear- and time will prove me right
i have the full conversation/ chat script including the part where agent offered to replace my controller for $60 and where he claims that only Microsoft sells "legitimate" products
I can post the conversation here or forward it to whoever is going to look into this issue
And no, updating controller, powering off console, re-syncing, unhooking console from outlet...etc (all the other recommendations mentioned in other threads here about the same issue) all of these do not work. this is a hardware issue that needs to be addressed, not a connection/ software issues
How can i replace my other 2 controllers? . Best buy said go to Microsoft, but Microsoft did not take responsibility and refused to replace them unless i pay $60 for each (wanted a total $240 for the 4 controllers)