I just brought Microsoft's Stereo Headset for the Xbox One. The problem is that the controller will not start the update needed to use the headset. It will get to the screen that reads "There was a problem updating your controller" and stop. I've tried different USB cables, power cycling the Xbox One, and trying to conduct the update manually, by going through settings. Nothing has worked. However, it will run the update without the headset/adapter plugged in, but not if it's plugged in.
I'm not sure what else to do. Thank you,