For the last month or two, I've been having issues where my Xbox One controller will become completely unresponsive, or have slow responses. I used to think the issue was with Killer Instinct, as the game has its fair share of bugs, however, lately even when I'm in the menu, the controller can become unresponsive. I've already purchased a new controller and that didn't resolve the issue. As the issue is now happening in other areas besides KI online multiplayer, I know it isn't with KI. I've already performed a soft and hard boot and the issue will get cleared up for a day or so, but then it will come back again.
Should I try a full restore next? I hate to lose much of my content (although my purchases and such would still be saved as it's tied to my account, not the console), but I think this might be my next step, other than calling MS and have them replace the console itself.