Xbox One controller analog stick broken and Help chat is broken on this website

Controller - left analog stick moves up on its own accord. Have tried all the resolutions and failed. Trying to use warrenty which expires next month for One.  The service says for my controller: "Sorry there are no accessories found. Please contact Xbox"

I have the AW One with the controller. I tried contacting the site's instant chat but that thing keeps failing with chat wont initialize.

The controller came with the console which is still under warrenty til November 2015.

 

Question Info


Last updated July 4, 2018 Views 10 Applies to:
Answer

Finally got in touch with a representative. Issue hopefully resolved with a new controller to be sent.

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