My Xbox One headset is broken. Again. I contacted support and they will not help me replace it. It is the second headset I've owned for the Xbox One, the first one that came with the console stopped working, and I had to purchase a replacement, which has also stopped working. I am lost at what I can possibly do to get some sort of help or compensation from Xbox. Here's a short piece from my conversation with support:
So basically my problem is that I purchased a $500 console, had a piece of hardware that came with it break, spent another $25 on a replacement piece, which has also malfunctioned in the same way, and there's nothing Xbox can do to help me out? I also purchased a headset adapter for my stereo headset which does not work with my stereo headset, for a console that, again cost $500, won't read discs properly which is an issue that support has told me cannot be fixed because the xbox is out of warranty.
I would have even taken a coupon for some sort of discount on a replacement headset as compensation for this. I've been playing on xbox since the first console, purchased 3 different xbox 360s because of the red ring problem, and still bought xbox one because it's where I like to play my games. Now I can't continue to do that because of this hardware that stops me from being able to communicate with my friends and use the console correctly.
This is all completely true. This gamertag has been active on live since Xbox 360, but I had a separate one for the original xbox which was lost. After talking to support there isn't anything that they will offer me. I even own a PS4, which collects dust because of my preference for xbox. My chat with support ended with absolutely no feelings of empathy felt from the company. What do I do now? I guess I throw this $25 headset in the garbage and go spend another $25 on another headset so that it too can break in a few months and I'll go buy another one.