Xbox one chat adapter problem

i just recently bought a xbox one chat adapter for my wireless astro a50. I've updated my controller as instructed but my chat adapter mute button just stays lit. Is the adapter defective already? i tried it on both of my controllers. the mute button just stays lit. does anyone have the same problem? or a solution to the problem.

 

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Last updated July 4, 2018 Views 21 Applies to:

Good day Nate,

That really sounds like a hardware problem, and as such, it appears that you will have get the adapter replaced.  Since the problem was repeated on two different controllers, that strongly suggests to me that it is a problem is with the adapter. Sorry I don't have a better and immediate solution for you.

Good luck!

BLADE

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I have had a similar problem my headset adapter stopped working all together. I've tried everything.

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I have this same exact problem i dropped my controller and ever since then this has been happening so i think its the adapter

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Hey there KoolioHD!

Please go ahead and create a new thread if you haven't already.  This way you can receive support specifically tailored to you.  Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.  Thanks in advance!

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