Xbox One background colours unavailable?

Hello there

I bought an Xbox One today and was trying to personalise it a bit. I am trying to change the background from the dull black to something less sombre. I go into Settings > My Xbox > My colours and then it says "Sorry, we are unable to show colours at the moment". Is this a problem I can solve myself? I already checked for updates and the OS is up to date.

Please can you advise? Thanks a lot!


Question Info

Last updated July 4, 2018 Views 14 Applies to:

Sometimes doing a power cycle on your console can clear up some of these "Try again later" messages. To power cycle, with the console on, hold the Power button for 10 seconds or until it turns off, then boot the console back up, and give it another shot. Let us know how it goes.

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