Xbox one automatically added to a family I don't have access to

Three days ago I purchased an Xbox one from a pawn shop, everything was working fine as of signing into my account then I noticed that I was automatically added to a family that I didn't have access to.  I dont know who JasmineFob4 is (family owner) If someone could help me with this that would be much appreciated.  Also if I trade in my Xbox one for a new Xbox one will I still be in the family? 

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hi qQCherrySwagQq,

Sorry you're having with family settings on your Xbox One. If you're an adult on the Xbox you can try to remove the other accounts. However, if your account is incorrectly a member of family settings and should not be you would need to call support so they can verify your information and modify any account changes needed. See link below.

support.xbox.com/.../remove-profile-from-console

support.xbox.com/contact-us

MCP. MCDST. LVL 80

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