Xbox not loading

I played on and watched Netflix last night on my Xbox one, woke up this morning watched Netflix again the turned it off for and hour and a half came back to it and turned it on did the load up with the green background with the Xbox logo the just went black for ages and never loaded up the dashboard, I turned it of and tried again and the same happened, I tried again 3 more times and the same happens the last time it updated was tuesday. Has anyone else experienced this or know what to do?


Question Info

Last updated July 4, 2018 Views 3 Applies to:

Hello Hawk FX,

The diagnostic tool can be used to troubleshoot an Xbox One console that’s having issues downloading a system update ... If you're stuck on the green start-up screen.

To use the Offline System Update Diagnostic Tool, you’ll need:
•A Windows-based PC with an Internet connection and a USB port.
•A USB flash drive with a minimum 2 GB of space formatted as NTFS.

Info on how to perform this and download the tools can be found HERE.

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