xbox log on locked but account sign in works on pc

We have two xbox one accounts. One logs onto the xbox fine and can use the profile/gamertag etc the other has been locked on the xbox one and we can't access the profile/gamertag. I can log onto both accounts on the pc but only one on the xbox. How can I get access on the xbox again to this second account without loosing gamer info?

 

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Last updated July 4, 2018 Views 0 Applies to:

Have you tried to remove your profile/account from your xbox one and redownload it yet?

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