Xbox Lives Disconnects Frequently

What Country/State/Province do you live in? Mount Laurel NJ
Modem brand & model number: **** TM502G Telephony Modem
Router brand & model number: Netgear WGR614v9
Network Connection Type: Wired to Laptop
If Wireless, what type of encryption are you using? n/a
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?n/a
Things you have tried: 
Is UPnP Enabled? Yes
Is NAT Type Open? yes
Any Error Codes you encounter: no error
What type of internet do you have? Cable
Who is your ISP(Internet Service Provider)? Comcast
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?


Once I get to my xbox I'll run a test. The test ALWAYS completes correctly though.

Also, yes my connection is bridged to my LAN.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

W: 0000 - 0008

X: 0000 - F001

Y: 20A8 - 4840

Z: 0000 - 0000

ID: FFFF - FFFF

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Two things: Make sure you post back the message after the test. Also, try plugging the wire into the modem/router instead of the laptop. We're trying to go for the most direct connection we can.

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