Xbox live

My son set up his new xbox one today. When he set op his xbox live it issued a new gamer tag. He lost all his fiends and stuff from his old xbox 360. How do we get this information on the xbox one system? Thanks for any help!

Question Info

Last updated July 5, 2018 Views 0 Applies to:

When your son was setting up the Xbox it should have asked for the Microsoft Account e-mail and password but it sounds like this might have been skipped creating a new profile. We will need to try and recover this information.

First, do you still have the Xbox 360 console? If so, sign in under your son's profile. From the Xbox 360 home screen scroll all the way to the right to Settings, then select Account. Scroll over to Your Information then select Account Security. This will show the e-mail address associated with the Gamertag that is logged in.

Second, let's verify if your son knows the password associated to this e-mail account. Go to and see if you can log in. If so, then skip this next step. If the password is unknown, then you will need to reset it (see password reset). Once both the e-mail and the password are known. 

On the Xbox One, scroll to the upper left bar of the home screen, select the profile bar and select the Add New option. Sign in using the Microsoft Account e-mail and password we retrieved from your son's Xbox 360 profile. Once created your son's friend's list should now pull over. I'm assuming the "stuff" you are referring to were the games and DLC. Unfortunately at this time, ALL Xbox 360 games (Disc, Arcade, GoD, DLC, etc.) are not backward compatible on the Xbox One. There has been talk about a future update with the Cloud that would allow this to happen but as it currently stands you can only play 360 games on your Xbox 360 console.

If you have any other questions or concerns please let us know. Thank you, 

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