1st: clear your cache (go to sys./Memory go to HDD- HIT Y only then go to clear/clean cashe hit A say yes)
NOW you MIGHT have to take game updates again BUT that's it. Gets rid of juke picked up in multi-player rooms &older updates.DOESN'T affect your saved games @ all.
2nd(optional) IF you have enough HDD space 2 do this, install the game(s) disc onto your HDD -- better load time -- saves your discdrive once disc key is read it reads from HDD not disc (yes disc needs 2 be in tray @ all times just drive isn't running).
Then if none that helped.......
DELETE your profile (as long your know the account info) then recover your account....
Sorry if none of this worked!
call billing & support.....best of luck.
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