xbox live

When i try to get on xbox live it says i have no connection. It says join xbox live on the side next to my avatar.... i checked my acciunt, imcurrently subscribed to xbox live gold and payment was just taken last week!


Question Info

Last updated July 4, 2018 Views 4 Applies to:

Hey bestmom33,

Could you run a connection test on your Xbox 360 to see if any error messages pop-up?

You can do this the following way:

First, access the dashboard – the main menu on the console. You can find your way back here from anywhere, by pressing the Guide button (middle button on your controller) and selecting “ Xbox Home.” 

Once in the dashboard, navigate to the ‘Settings’ hub, select the ‘System’ tile, and then ‘Network Settings.’ Select the appropriate network (wired or wireless), and then select ‘Test Xbox LIVE Connection.’

Let us know how that goes and we'll work from there =)

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