xbox live

my xbox connnects to the internet and my network but dosent connect to xbox live please help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

If you are in a location where you do not require a password to protect from other users getting onto your network try running the wireless router without a password protection

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Greetings rdu6,

from the description of your problem i would say that the problem is your router/modem.

try to restart it and than it should work.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello,  Have you tried rebooting your Wireless Router/Modem?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Greetings, rdu6. Sorry to hear you're having some trouble connecting to Xbox LIVE. Luckily there is a troubleshooting guide that addresses your exact situation titled "Error: Your console is connected to the Internet but can't contact Xbox LIVE". Can you please give the steps offered a shot and let us know if it helps resolve the issue?

Thanks in advance! I'm standing by if you have any further questions. :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.