xbox live

hi. every couple of days my xbox live logs itself out and when i enter the password it does not recognise it forcing me to make a new password every couple of days. any suggestions?? thanks

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

[quote user="DueSkydiver3425"]the password it does not recognise it forcing me to make a new password every couple of days.[/quote]

Can you go to the page to secure your account and see if you have Two Step Verification enabled? Make sure you have added a cellphone number or email, so Microsoft can send a verification code to your phone whenever important changes are about to be made on your account.

And if you have a Smartphone with Android, Windows Phone or iOS operating system, you can even use an Authenticator app to secure your account.

Also try to re-download your profile to your console to see if this resolves the problem.

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