xbox live

I try to connect to xbox live but in the last step (which is connected to xbox live) will not let me because it makes me that if I download the latest version of Xbox Live and suddenly it makes me accept error. tries again and this time I say no and go away.


Question Info

Last updated July 4, 2018 Views 5 Applies to:

Update failure

When the xbox tells you an update is needed, but the update will not complete properly.

There are four reasons this can happen.

1. There are some corrupted files on your harddrive or your harddrive does not have enough space left.


2. There are some previous downloads stuck in your download queue.  


3. There are some settings in  your router that are blocking the download.


4. Your account is not in good standing.

First try to fix number 1:    

Look at the contents of your harddrive and delete any files marked as corrupt.   Then whether you find any or not,  run the hard drive maintenance routine.

Harddrive cache clearing.  If there is not enough space, delete some demos or other files you no longer need.

try clearing the Xbox 360 Hard Drive cache.

With the Xbox 360 Hard Drive attached to the console, follow these steps:

a.  Locate the System section of the Xbox 360 Dashboard.  

b.  Select Memory, select Hard Drive, and then press Y to view the device options screen.

c. Select the Clear Cache option

Additional cache clearing

It is possible, that the console has a corrupt update download cache.

You can clear any failed updates by turning off your console, pressing and holding the small synch button next to the Memory Unit slots, and then turning on the console while still keeping the synch button pressed.

This will clear the update cache, and force the Xbox to redownload any failed update again.

To fix number 2:

Clear your download queue on you can always restart any downloads later.

Fix number 3:

If that does not fix the issue.  You will need to look at your router.   If you have a separate router and separate modem,   then try connecting your xbox directly to your modem;  just to get the updates.    Once you have the updates, you can connect it back to your router.    You may want to investigate the proper settings for your router to work fully on Xbox Live.

Fix number 4:

If connecting to the modem still does not fix the issue, check your account status for expired credit cards or other issues.

If all else fails:

You can also check the instructions at this site for other ways to install the update


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