XBOX live

my xbox is keep disconneting from xbox live

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hello,

That's simply not enough information for anyone to be able to help you with troubleshooting. Please respond with the information that's in bold below:

What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT?
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:
 

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Here is a link that has some steps you can do to help with your connection issue

support.xbox.com/.../performance

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