xbox live

after connecting to xbox live both my son and i created charactors. only one of us can sign in on xbox live. I try to connect to xbox live with my charactor it doesnt connect. what can i do to have my charactor connect to xbox live?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hey there dude!

 

It may be due to your router settings, however, have a look at the XboxLIVE Disconnects | XboxLIVE Slow | Speed up XboxLIVE link and see if that helps at all with your error. You may want to make sure ports are open, and that UPNP ( Universal Plug and Play ) is enabled. (Router settings)

 

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Did you fully create microsoft accounts for each profile?

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Each profile, aka Avatar or Gamertag, is a separate entity, and they each operate on their own microsoft account and email, as well as billing info.

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I could be wrong, but by your description I'm guessing you created two offline profiles, then only joined one to live, thinking both would join.

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