Xbox Live year counter reset.

I've had xbox live for a total of 7 years. It was 7 years about a month ago, but now I just recently checked and it went to 1? Has anyone else ever had this problem?

 

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Last updated July 5, 2018 Views 87 Applies to:

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This happens when your account goes from gold to silver, then back to gold again. Like if I had a Gold Subscription for 3 years, uninterupted, my tenure would be 3 years. If I let my account go to silver for even a day, or less, my account tenure would reset as Im not a gold member.

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Sorry Ska, that is bad info.

Tender only shows when you have a gold account - True

But even if you are a Silver member your Tender is going up, so If you had gold 1 year, then reverted to silver for 2 years then came back to gold you would have a tender of 3yrs.

Usually this Tender reset - happens when you are close to your renewal date. At least for me it did, I know it was over a month before my Tender date that it displayed the incorrect information.

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Appologies! I just reviewed what i wrote and realised I was way off!

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I spelled leg wrong till 2nd grade ;-)

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That's a bit ridiculous considering I haven't been silver since I got xbox live. I just find it really stupid how I've been a loyal member to microsoft for that long and they reset it for no reason.

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I highly doubt Xbox have reset it for no reason, it gains them nothing to do something like this to someone. I would suggest calling support for your region and asking for an investigation to be done into this. Maybe they can correct? Wouldnt know for sure though!

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Well I've hardly even been active in the past few months, only playing a few hours a week, so I've done nothing, and I only play Dark Souls now so I doubt someone reported me for cheating or anything.

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Hey Pom, really sorry to hear about this tenure issue! Can you please let me know when, approximately, this issue began? Also, did the issue coincide with any action on your account, such as a Marketplace purchase, Gold renewal, etc? Please let me know! :-)

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Nope, everything's been completely normal.

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Okay, and can you please let me know when the issue started?

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