Xbox live works on the xbox one but not activated on xbox 360, help.

I bought a 12m gold membership on the 13/04/15 and put the code on my xbox one and it works fine but as soon as i went on the xbox 360 nothing just silver membership. I tried redownloading the account and restarting the xbox though holding the xbox power button for 10 seconds but still nothing. Last resort is to call xbox support but they are shut at the moment, is there anything i can do before calling them. Many thanks a annoyed gamer.
 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Sorry to hear it.  Currently though the gamertag you're posting with shows only as Silver.

As the Xbox One shares Gold memberships with other family members I would recommend checking other gamertags on that console to see if the membership was accidentally placed on it.  This would usually be the account that has the console set as the Home console and other tags set to its family.

You can check when a membership was added to an account at commerce.microsoft.com.

Other than that you would need to contact phone support for further assistance.

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