UK.
8015D02E
My problems are three in total: I have auto-sign in active for both my profile and Live connection. Profile works fine upon start up but my console will not sign in to Xbox Live. When I try to do so manually it prompts me for my email
and password, both of which are still in the fields associated. Yet, when I confirm it promptly tells me it's incorrect and knocks me off my profile. I followed the advice on another thread and cleared the cache. The same nonsense is still happening, only
this time I get this upon trying to sign into Live;
Sorry, something's wrong with your Microsoft account. Go to https://account.live.com for help. Code: 8015D02E
I had to make a live account just to post on this site, and I was promptly given a ridiculous effing name that is nothing like my actual profile name because when I tried to use my account, it promptly kicked me over to Overlook which prevents me from doing
ANYTHING but fill in a questionnaire that has information I never added to my email account.
When I try to sign back into my profile, the same prompt occur's again. I am forced to restart in order to be signed into my profile but the problem with Live persists.
I have tested my internet connection, and it works perfectly fine-it even connected to Live, but it doesn't activate on my profile AT ALL. So I know it isn't my connection.
Problem 2; my xbox profile account is actually ames4u but the email associated with it is
[MOD REMOVED] but this email was deactivated for a few years back because some jag-off sent a virus and Microsoft deactivated it for the safety of my contacts. This happened when I had no access to the internet so I was completely unaware until
a friend pointed out that she had gotten an email from me that her antivirus warned was dangerous. When I went to sort things out it became apparent that I would not be able to fix the problem. I cannot reactivate that email, (tried but was told to jump through
a load of hoops which should not have been bloody necessary if I knew my damn password) and the email it was connected to that a new password would've been sent to was even older than that one and I have no hope in hell of remembering it's password. But that
also meant I could not change my xbox profile's email without being prompted for a password which it repeatedly tells me is wrong, and I am far more worried about being locked out of my profile than anything else. But now because I cleared the cache a majority
of my games that had DLC on it has prevented me from playing my games and I cannot update them due to the fact that I cannot sign in to Live.
Problem 3: This was an old email I had made years ago, and it was locked down long before Microsoft rolled out this ridiculously unnecessary security update, so I never got the chance to update my password or security details before it was locked down, let
alone put in my mobile number. I am now unable to reactivate it. Nor can I change the email associated with my Xbox account!
What am I supposed to do? I am not deleting my profile and losing my progress when it's clear microsoft is more interested in working my last nerve because god forbid knowing my password be enough to reactivate my account. I am not adding my credit card
details. I use microsoft points to gain access to downloadable content. I do not pay for Gold Subscription because the 'benefits' are of no use to me and I hate multiplayer. There are only three passwords I ever use so it's just not possible that I am getting
them wrong. I have one password tied to certain screen names so I know that's not the problem. Nor are they the kind of passwords anyone is going to be able to guess either.
It now will not let me play any of my games that have any kind of DLC associated with it. It says my save files are damaged or corrupted. Kindly explain what the point of having an xbox is when it pulls crap like this? I spent a load of money on microsoft points
and now I find that as soon as my profile takes a hissy fit for no adequitely explained reason, I promptly get robbed blind and have my games rendered useless. This is not the kind of buisness practice that instills a sense of trust or confidence in the consumer.
My Xbox is a year old, if that, and has been taken good care of. So it hasn't been used as a door stopper, stand in football, or used to trowel cement.
Can someone please for the love of all that is fluffy, explain to me what I can do? There's nothing I can do about the email, but I refuse to let my time, effort and money be flushed down the toilet because of this.
Let me repeat one more time before I the get generic hokum response: I HAVE CLEARED THE SYSTEM CACHE.
IT NOW WILL NOT LET ME PLAY GAMES WITH DLC ATTACHED.
I WILL NOT DELETE MY ACCOUNT BECAUSE IT WILL NOT GIVE ME ACCESS TO XBOX LIVE IN ORDER TO DOWNLOAD MY PROFILE AGAIN.
I CANNOT REACTIVE MY EMAIL ASSOCIATED WITH MY ACCOUNT. I HAVE TRIED REPEATEDLY TO DO SO TO NO AVAIL.
