xbox live via ethernet

okay so i have been having problems connecting to xbox live for the past two weeks after searching through many forums i have narrowed my problem down to my ethernet port on my computer the problem i am having is my connection will stay connected for a certain amount of time then the green light goes off on my port and suddenly disconnects me from xbox live could this be a configuration setting or is a problem with my card? thanks in advance.

 

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Last updated July 4, 2018 Views 1 Applies to:

It's either your ethernet port or possibly the cord itself, have you tried a new cord?

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yes i have tried a different cord, its weird because i can sign in to xbox live fine and stay online as long as i am not playing an online game so it only seems to disconnect me when it has to send and recieve data, it just stays connected for a while and the green light wil lstay solid while the orange light is flashing so that confirms it is sending and recieving the data but then the green light just suddenly drops and i dont know why, it doesnt drop when i am connected to live but not playing online it is strange.

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Hey mate, can you please answer the bold questions listed here?

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sure here you go

What Country/State/Province do you live in? Uk

Modem brand & model number: 3G wireless broadband modem

Router brand & model number: No router (Direct Connection)

Network Connection Type: Wired

Things you have tried:

Is UPnP Enabled? Yes

Is NAT Type Open? Yes

Any Error Codes you encounter: No error codes, NIC connection drops then get disconnected

What type of internet do you have? Cable/DSL/T1/3G? 3G

Who is your ISP(Internet Service Provider)? 3

After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen? It connects

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Hey mate, can you provide some more information on your modem (make and model) and ISP? Rereading your post, it looks like the issue may be the provided connection itself. Also, have you called your ISP about the issue?

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