xbox live update

i just downloaded the xbox live system update and when it got done downloading i went to sign in and it wiped all my accounts from my box and even unformatted my hardrive any suggestions?

 

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Last updated July 4, 2018 Views 3 Applies to:

If your account is deleted,you can get it back by downloading your profile.

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Hi there,

personally I think the update didn't cause this problem, but that the hard drive is having possible hardware problems and it was just bad luck that it coincided with the download.

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You could try re-attaching your hard drive to see if that helps: support.xbox.com/.../add-remove-hard-drive

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If that fails you probably lost of the data on the hard drive.

Profiles and all that you have download from xbox live can be redownloaded via the download history:

support.xbox.com/.../download-content-history

but any savegame that was only on the hard drive (so no backup in the cloud or a flash drive) is gone...

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If re-attaching doesn't help the only thing to do is to format the drive again, if this happens again it is definately the hard drive that is having hardware problems

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