Xbox Live unable to connect caused by recent update?

So I think I'm having the same issue a lot of people are having, but I think mine may be a bit different.

First off I have an XBOX360 Slim 250GB connected wirelessly. 

I hadn't played my XBOX in about 4 or 5 days. Then yesterday I hopped on to play with some friends. I get the message that there's an update for XBOX live.. So I start downloading it. Barely 10% of the way through the download it stalls. It tries to continue downloading 3 times then gives me a long error code (I forgot to write it down, but it was practically identical to some that I saw other people getting on here). Up until the update it was working perfectly fine and I had absolutely no issues with it whatsoever.

But the bit that (I think?) is different me is; whenever I test my connection it sometimes fails trying to connect to the network, other times it finds the network but not the internet, others it gets the internet but not XBOX live, and as I'll mention soon; rarely it connects to XBOX live fully. I think if I could get it to connect to XBOX Live I might have a chance at it completing the update through some miracle? But for now it won't prompt me to update because it cannot connect to live.

What I've tried:
- Turning our modem on and off again several times (By unplugging or by the button). OCCASIONALLY this causes it to ask me to update again and when I hit yes it gets to different stages of the update before stalling. 
- Restoring to network factory defaults.
- Clearing the cache. 

I know there's some USB method, but I lack a USB and I'm not sure how my MAC would deal with the files when I download them.

Oh and a final note is that we have another XBOX connected to our network which downloaded the update perfectly fine and hasn't had any issues. 

 

 

Question Info


Last updated July 4, 2018 Views 84 Applies to:

you are not the only one this is the thread that I started and there are others, tried the usb method which I thought had worked but ..............

READ ON

Since update of XBOX LIVE around 19th February 2012;

Since the update around that time, I have been repeatedly diconnected, xbox freezing, not loading, game data lost, cannot connect at all.

Around 21st February 2012 Update required message. Update failed. did this many times.

Even had one message that said my internet connection was too slow to play Games on.  It has been adequate for the last 3 years, other computers and consoles are still ok.

23rd February 2012 Read on news there is a colouring issue with xbox live and an update is required.

Still unable to perform updates. Get various error codes.

Now read that xbox live has "voice recognition issues"

Try updates again, more error codes.

Read on forums and other places  that I appear to be one of many with similar issues.

I do hope these "Colour" and "Voice Recognition" issues which appear to be so serious that they have shut down a large proportion of gamers that PAY for the gaming service are resolved soon.

PS3 is getting more use than it normally does at the moment.

Attempt downloads again, still fails, try all sugestions regarding clearing caches etc. factory reset, connected xbox via cable

What shal I and others try next, we await the answer.

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Level: 1

02-24-2012 10:43 PM

I agree, it's not working for me

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02-24-2012 10:48 PM

I was able to update my consol to the latest version, but now it seems that I can't connect any more to xbox live since today.

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02-24-2012 10:54 PM

I can't. I get  an error everytime

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02-24-2012 11:03 PM

What is your error is it the same as mine? (Post your error status code)

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02-24-2012 11:14 PM

Had  both of these codes today, They are download codes

397D-397F-A080-0F00-8007-2EE2

397D-0000-0080-0300-8007-2751

This is list on XBOX LIVE plus the "suggestions" to try.

Error code after console software update

See these troubleshooting steps

If you get an error code such as xxxx-xxxx-xxxx-xxxx-C000-0001 (six groups of four-digits), after updating your console software, find the error below and try the suggested troubleshooting steps.

Error code

What you should do

xxxx-307D-xxxx-xxxx-xxxx-xxxx

xxxx-3080-xxxx-xxxx-xxxx-xxxx

xxxx-3143-xxxx-xxxx-xxxx-xxxx

xxxx-3151-xxxx-xxxx-xxxx-xxxx

The console is looking for a previous version of the system update. Follow these steps:

1.Find a USB flash drive with at least 90 MB of free space.

2.Plug the USB flash drive into a USB port on your computer.

Note The USB flash drive must use the FAT32 file system (Windows).

3.Download the system update for your error code

xxxx-307D-xxxx-xxxx-xxxx-xxxx

xxxx-3080-xxxx-xxxx-xxxx-xxxx

xxxx-3143-xxxx-xxxx-xxxx-xxxx

xxxx-3151-xxxx-xxxx-xxxx-xxxx

4.Click Save to save the console update .zip file on your computer.

5.Unzip the file. If you are using Windows XP, Windows Vista or Windows 7, double-click the .zip file to unzip it.

6.Copy the contents of the .zip file to the root directory of your USB flash drive.

7.Unplug the USB flash drive from your computer.

8.If there is a disc in the console, remove it.

9.Turn off the console.

10.Remove all console storage devices, including any USB flash drives, external hard drives or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.

11.Plug the USB flash drive with the update into a USB port on console.

12.Turn on the console. When the console starts, the software update should automatically start.

xxxx-xxxx-1xxx-xxxx-C000-007B

xxxx-xxxx-xxxx-xxxx-C000-000E

xxxx-xxxx-xxxx-xxxx-C000-0010

xxxx-xxxx-xxxx-xxxx-C000-007F

The console needs to be repaired. Submit an online repair request.

xxxx-xxxx-xxxx-xxxx-D000-0120

Your Kinect sensor needs to be repaired. Submit an online repair request.

xxxx-xxxx-xx8x-xxxx-8007-0461

xxxx-xxxx-xx8x-xxxx-8007-2746

xxxx-xxxx-xx8x-xxxx-8007-274C

xxxx-xxxx-xx8x-xxxx-8007-2751

xxxx-xxxx-xx8x-xxxx-8007-2AF9

xxxx-xxxx-xx8x-xxxx-8007-2EE2

xxxx-xxxx-xx8x-xxxx-8015-xxxx

xxxx-xxxx-xx8x-xxxx-807B-0194

xxxx-xxxx-xxxx-xxxx-C000-0185

xxxx-xxxx-xxxx-xxxx-C000-0032

xxxx-xxxx-xxxx-xxxx-C000-0013

xxxx-xxxx-xxxx-xxxx-C000-0286

The update could not be downloaded from Xbox LIVE. Try the following:

1.Try installing the update again.

2.If you are having problems connecting or staying connected to Xbox LIVE, see Xbox LIVE connection problems.

Note You can also update your console software by copying the update to a USB flash drive or CD. See Troubleshoot console software update problems.

xxxx-xxxx-xxxx-xxxx-8 007-000F

xxxx-xxxx-xxxx-xxxx-8007-045D

xxxx-xxxx-xxxx-xxxx-D000-0185

A storage device (memory unit or hard drive) was not found during the software update. Follow these steps:

1.Turn off your console.

2.Remove all console storage devices, including any USB flash drives, external hard drives or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.

3.Add your primary storage device, for example, the hard drive.

4.Turn on the console

5.Try updating the console again.

xxxx-xxxx-xxxx-xxxx-C000-0001

xxxx-xxxx-xxxx-xxxx-C000 -0034

xxxx-xxxx-xxxx-xxxx-C810-1001

xxxx-xxxx-xxxx-xxxx-C000-0022

xxxx-xxxx-xxxx-xxxx-C800-8001

xxxx-xxxx-xxxx-xxxx-C000-003C

xxxx-xxxx-xxxx-xxxx-C000-0221

xxxx-xxxx-xxxx-xxxx-C005-3007

Please contact Xbox Support using the Assistance section at the bottom of this page.

xxxx-xxxx-xxxx-xxxx-C000-003A

The software update failed while reading from the disc. Try the following:

1.Make sure that the disc is clean.

2.Put the disc in the disc drive and then turn your console off.

3.Turn on the console. The update process should complete.

Note The disc you insert must be the same disc that was in the console when the update began.

If you continue to get the same error, try the following steps:

1.Turn off your console.

2.Remove all console storage devices, including any USB flash drives, external hard drives or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.

3.Add your primary storage device, for example, the hard drive.

4.Turn on the console.

5.Try updating the console again.

xxxx-xxxx-xxxx-xxxx-C000-0099

xxxx-xxxx-xxxx-xxxx-C810-1012

xxxx-xxxx-xxxx-xxxx-C810-1011

xxxx-xxxx-xxxx-xxxx-C800-0080

This error occurs if your console has been tampered with or modified. Your console can no longer connect to Xbox LIVE, install software updates or play new games that require a console software update.

Physically disconnect your network cable or remove your Xbox 360 Wireless Network Adaptor from the console.

You can use the following steps to turn off the automatic sign-in so that you can play games offline. To turn off auto sign-in:

1.Restart your console.

2.Select No if you are prompted to update your console software.

3.Press the Guide button on your controller.

4.Go to Settings and then select Profile.

5.Select Sign-in Preferences.

6.Set Profile Auto Sign-in to Off.

7.Press the B button on your controller to return to the Xbox Dashboard.

Your console can now play your existing games offline. Any future attempts to sign into Xbox LIVE or update your console software will result in an error.

xxxx-xxxx-xxxx-xxxx-C000-016B

xxxx-xxxx-xxxx-xxxx-C005-3002

Your console had a problem during the update process. Carefully, follow these step-by-step instructions:

1.Eject the disc tray and remove any disc from the console.

Important Do not close the disc tray. Leave it open.

2.With the disc tray open, remove the power cord from the back of the console.

3.Gently push the disc tray about half-way back into the console.

4.Plug the power cord back into the console.

5.Push the power button on the console. The tray should close the rest of the way, then the console should restart and display the Xbox Dashboard.

Important Do not use the controller button or the disc tray eject button to turn on the console for this step.

6.Try updating your console software again.

The update should now continue. If the above steps do not work, the console might need to be repaired. Please contact Xbox Support using the Assistance section at the bottom of this page.

xxxx-xxxx-xxxx-xxxx-C000-003F

Reboot your console with the disc that prompted for an update. If that fails, try updating your console software by copying the update to a USB flash drive or CD.

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02-24-2012 11:43 PM

397D-397F-1380-2446-C000-0185

This is my code all the time. This really pisses me off because I just bought GOW3. And I just got a 12 month card. I swear, this has only happened once, but I feel like playing the PS3 from now on

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02-25-2012 12:13 AM

397D-0000-0080-0300-8007-2EE2

Thought this had been fixed when i was able to access the update but apparently not, from the lack of help from Microsoft kinda feel those with the problem should be compensated for the lack of service we have paid for

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02-25-2012 1:12 AM

If this is not fixed by the end of the week I plan to call Microsoft and ask for compensation. I spent more then my fair share of money on this system. God damnit, once you play online, you can't go back to offline!

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02-25-2012 11:51 AM

This is very true. Playing against other gamers is far better than any game against a machine, that is why we are so frustrated.

The problem does seen widespread just viewing this and other threads.

I have just tried again and still update fails.

Now have theses error codes.

397D-397F-A080-0F00-8007-2476

397D-0000-0800-0200-8015-1909

397D-0000-0800-0200-8015-1904

397D-397F-A080-0F00-8007-2EE2

I am going to attempt the update using a memory stick from this site as suggested in the "HELP" pages.

I will try this when I can find out where it is.

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02-25-2012 1:53 PM

FOUND THE INSTUCTIONS AND LINK TO DO THE UPDATE VIA MEMORY STICK

Copied files to memory stick

Loaded them onto XBOX

Got error code

397D-397F-2600-0F00-C000-0034

TURNED OFF AND REMOVED INTERNAL 250 GB DRIVE

Tried again

Now a new code

8007-2EE2

Restarted XBOX

Now another code

Quite different to others.

7fffffff-00000000-00000000

Turned XBOX off and back on again

I  was then able to sign into XBOX Live.

Not all features seemed avaliable.

Did see 9 friends online but did not look at messages or what status/games playing etc.

Put a game in which loaded, I was then disconnected immeadiately from xbox live, game closed and received another code

397F-0000-D080-0200-8007-2746.

Please can Microsoft fix this soon, renewed XBOX Live a few weeks ago and cannot use it.

Looks like the PS3 until then.

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Yeah, I was lurking around for a while, trying to figure out if I was alone and quickly found that I'm not.

It's really frustrating. I don't want to sound like some kind of selfish moron here, but we do pay for the service so we deserve to at least be given some information on what the problem is. I do hope we get something to make up for the inconvenience though; like maybe a few hundred MS points? ;)

All I remember of my code was there was a D in it in the first 8 digits.

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MS Points wil only be worthwhile if we ever get back on XBOX Live.

.

Just trying again (break from PS3) turned off Firewall on Router,

Doing another download.

Will get back later.

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Router Firewall off, download failed again

397F-0000-D080-0200-80087-2746

I think that the download around 15th of February has completly corrupted my XBOX, it is just 12 months old as the previous one suffered the RROD. There aare people online, maybe it is only certain players that were on at certain times,certain versions of the console or which updates you had already installed.

All I know is that mine and others are not staying connected and unable to play games on the console..

Not much else that it is usefull for.

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Same issue here.

397D-397F-A080-0F00-8007-2EE2

Damned update won't download properly... as of a few days ago.

Initially I thought it was just because I needed to give it a bit longer as I know a few downloads in the past have taken a long time...  but it doesn't seem to work no matter how long I leave it, nor however many times I retry it.

The Internet seems to be working fine for the computer at the moment, so it ain't that.

I guess Microsoft just screwed up...  -_-;

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Your XBOX won't even play games!? Mine still

UPDATE! I'm currently downloading the update and it's looking promising!.. Cross your fingers for me, guys!

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Sorry for that very quickly and excitedly written message.

But I managed to update! I don't know how though. What I did..

~Put Skyrim in

~Tried to load save and it told me I'd made the save on a later version.

~Got sad and put Black Ops in to play some combat training

~ All of a sudden it asks me to update xbox live and everything starts working!

So happy with my miracle :)

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This hasnt been resolved for myself.. and its like Turn3rBen wrote my story for me.. its the exact same issue, and tried the exact same things to resolve.. but nothing... not even the lucky disk thing.. sigh

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Hey Zyxa666, since it looks like the OP has resolved his issue, I'm going to be shutting down this thread. If you would like official support, please create your own thread with a full description of your issue! :-)

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