Xbox Live took out from my Xbox cash and Bank Account

So i bought some Money on Grand Theft Auto and it took it from my Xbox Cash and Bank Account. How do i get my money back or is it just Temporary? 

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hi there,

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are you saying you paid for it twice?

If so please check http://billing.microsoft.com to see your transactions to be sure what exactly happend.

And if you paid for it twice please contact Xbox Support at support.xbox.com/contact-us they are the only ones that can help with payment/billing issues

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If your Microsoft Account does not have enough to cover the purchase, it'll claim the remaining amount from the bank if you allow it. It seems like that's what you did unless they are two identical charges which indicates you got it twice.

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