XBox Live Tenure

I noticed today that my xbox live profile said member for 6 years but it should say at least 10.  I've been a member since the original xbox live and I've seen that this is a known issue but I don't see anything posted after 2/5.

 

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Last updated July 5, 2018 Views 8 Applies to:

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Hi there BSoverns.  Sorry to hear that you're being affected by the tenure known issue and thanks for posting your own thread as Miss Kleo stated in the other thread.  I would recommend to just keep checking in on this sticky post (forums.xbox.com/.../441105.aspx) and I'm sure one of the agents will send you a PM or email when the issue has been resolved.  Sorry for the inconvenience.

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Hi have you been gold for the entire 10 years? As was mentioned in the post from miss kleo, tenure is now calculated by whole year gold membership.

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I see your point, but 6 years is not correct.  It was 9 years around Christmas and I just had an automatic payment pulled out of my account in February.

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Hey there BSoverns!  We're still looking into this!  You tried all the steps in the Stickie, yeah?  Do you happen to remember when you first saw the lower tenure?

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Sorry, around March 1, 2012

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March 1st 2012?  Do you mean 2013?  :)

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Right, it's been a busy year.  2013

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Hah no worries, that's what I assumed. You may want to keep trying the steps in the tenure sticky periodically, but for now all you really need to do is hang tight!

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It's working now.

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Hey BSoverns!  Thanks for checking back in and letting us know your issue has been resolved! :D

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