Xbox live tenure went from 5 to 0

This has happened multiple times, is there a permanent fix for this?

 

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Last updated July 5, 2018 Views 2 Applies to:

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Hi Gamefreak,

 

Try the steps posted in the latest update in this thread http://forums.xbox.com/xbox_forums/xbox_support/f/12/t/441105.aspx

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Hello Gamefreak360,

 

There has just been a new update by Miss Kleo: +UPDATE 9:15am 1/30 

 

We've received confirmation from our team of engineers that this issue has been resolved. Yay! If you are still seeing incorrect tenure you'll need to clear your system cache in order to correct it!
 

Thanks for hanging with us while we worked through this issue to get it resolved for you! We'll be around the forums if you have any further questions! :)

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Still incorrect tenure. I've tried everything in the link and still missing my 5 year tenure. Any other suggestions would be appreciated. Thanks!

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Hey Gamefreak360! Did you happen to catch the edit that I made to that post? Have you had Xbox LIVE Gold for a full five years? Or were you Silver for majority of it? Let us know!

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Silver the majority, I just upgraded to gold a few days ago.

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Ah, gotcha.  OK, tenure is not accrued while the account is Silver.  No worries, now that you are Gold, it will start going up. :)

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I agree big l...it seems xbox silver dont count as xbox members

youre only a member if your giving out the $, and if you stop giving us the $, were gonna bump you back

bs

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Wow ._. your tenure should be on based on the day you created the account, not the amount of time you have had a gold subscription, but the tenure should only show up when you have a gold subscription. This would be better for everyone and would be easier for Microsoft to manage tenures so they won't have tragedies like this to happen again.

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thats a pretty good idea...

too bad you dont work for xbox... : p

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I'm telling you. I suggest they look into a "Member since" of when you first created the account, on your gamer card. throw away the number. This will give you a cool detail of how long people have been on Xbox live in general and it wouldn't cause any confusion or trouble with what the tenure number is doing. Helps everyone, a glitch like this would never happen! Just saying.

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