XBOX live Tenure Vanished

Hi, my Xbox live Tenure should be 5 But it has since vanished from my account after purchasing 1 month membership what can i do to have this fixed ?

 

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Last updated July 5, 2018 Views 1 Applies to:

As far as I know MS is aware of this issue. Have you tried clearing the system cache on your console. Sometimes that can clear up the problem.

support.xbox.com/.../clear-system-cache

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[quote user="bowski477"]

As far as I know MS is aware of this issue. Have you tried clearing the system cache on your console. Sometimes that can clear up the problem.

support.xbox.com/.../clear-system-cache

[/quote]

Actually, he has to delete the profile(profile only) and then re-download it.

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i have tried that no luck

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Hello There

I recommend that you contact support and have them look into it for you if clearing your cache/account recovery does not work.

My nephew had a similar problem and Support sorted it out for him real quick.

Good Luck !

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Thanks all of you for your help i will phone support :)

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had you lapsed for any period of time being gold?  That may also be the cause.

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Yes Spazpol for a couple of weeks then updated a month membership Via PayPal last night but my tenure never returned for some reason but support are dealing with the issue now.

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Hey sgt bigmoosh! Glad to hear you're getting help, if you still need our support don't hesitate to ask! :)

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