Xbox Live Tenure still incorrect after following instructions?

Hi, I noticed my tenure went from 4 years too 2 years the other day. I searched on it and found this thread about it http://forums.xbox.com/xbox_forums/xbox_support/f/12/t/441105.aspx

i tried everything that was there, following all instructions but it still remains 2 years?

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Was there any time during your 4 years on XBL that you were a silver member for an extended period of time?

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Nope I've never been a silver member  for a extended period. I'd always renew to a gold membership.

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My Tenure went from 3 to 2. I've had my account since mid-late 2009 and it has always been accurate up until yesterday after I updated Netflix (which doesn't work by the way) and now I'm kind of afraid to delete and download my profile as suggested because I don't want to lose anything else. Microsoft needs to make this right. I even renewed another year as of last night so I'm a very loyal customer, I've only ever been in Silver membership status for no more than about a month, and even then, the alledged amount of time is off by a year. I look at tenure as sort of a badge of honor and it's not fair lessen that for no reason. I've never been banned either.

Also, I looked at two of my friends and their tenure is the same becuase the one of my friends signed up for Xbox LIVE in 2010 and the other signed up in 2011, and their tenure is correct and hasn't changed. So... Yeah... This is messed up.

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Hey there Glitch! Can you confirm exactly when you first noticed your Tenure drop? Thanks!

Talon, for our best help can you please create a new thread including exactly what date you saw your Tenure change, what it used to be, and what it is showing now? Thanks!

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Hello,

This is exact as I noticed the tenure drop on Friday 1st of February.

You're welcome.

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Hey GlitchMaddnes! Thanks for letting us know that date that you first noticed the change. This will help us look further into the issue. :)

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Any information, or updates?

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My Xbox live just expired, I've had it since 2006, anyways it displayed 6 and after redeeming a 3 month of Xbox live it dropped to 5 when it should have been 7.

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I should add that I too tried deleting the profile, clearing the system cache, waiting 30 minutes and re-downloading and nothing got the job done. Also online chatted with two Microsoft reps, and they advised coming to the forums to get the issue resolved. As far as silver status, I too have not missed any years of Xbox live gold.

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