Xbox LIVE Tenure Issue! AFTER 1/25/13

Quote from Miss Kleo

02-04-2013 11:40

"If you noticed your Tenure start showing improperly on or after 1/25/13, please create a new thread noting exactly when you noticed the change, what you believe your Tenure should be, and what it is showing now. We will investigate from there."

So yeah I noticed that the Tenure from my Profile is Wrong. I have Xboxlive Gold over 2 and a Half years now and since 2/11/13 it says 1 Year in my Profile :S

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Edit: Its FIXED! Got My 2 back. Thanks MS :)

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Glad to hear it! Thanks for letting us know. :)

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AND IT JUMPED BACK TO 1. Iam a bit confused/mad now ....

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Hey Pretender. Sorry for the delayed response. Just wanted to see if your tenure is still showing incorrectly? Cheers!

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Hey Mister Ohnaka. No its still the wrong Tenure. Iam still pretty confused because a couple days after the the problem came I had my true Tenure for a Week or so. Then its still 1 again till now ..... Can you fix this issiue? :(

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Boop!  OK, so I went and calculated it myself manually.  It's looking like in your case, the 1 is going to be the accurate Tenure!  While the account is about as old as you were thinking, tenure only counts the length of time that the account has been Gold. Sorry for any confusion there.  

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Oh thats pretty weird. A Friend do NOT have this Issiue and had a Gold stop for over a Year and His tenure is still the same. He has his account for 4 Years and his Tenure shows a 4 since two weeks. But in 2010 he had a Gold break for 13 or 14 months. So why do you NOT correct all Tenures. Correct all or None.

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Yes, this is puzzling...why is this tenure defect/error still in the XBL environment after months of knowing about it?  And why hasn't there been any updates to the sticky on this issue since 2/5?  It's obvious that what is posted there isn't working for everyone, new and old alike...

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So here we go again! My Tenure is Missing with the Newest November Update on Xbox One. I first re-downloaded my profile and cleared the cache and all but the my tenure is still missing. I was wondering, because on 360 it still showing my correct tenure. I dont think I will get a response soon, but when of those ppl read this who can create a ticked for investigation or something, feel free to do so and email me on my Gamertag Connected Email or on Xbox Live. Thanks in Advance!

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