Xbox live tenure is still wrong

Xbox live tenure still not fixed tried both fixes....
 

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Last updated July 5, 2018 Views 5 Applies to:

The correct tenure should now be showing, if your tenure has dropped then it was incorrect in the past and is now fixed. When you drop to silver membership your tenure will not continue to count, that seems to be the common thing some people do not know. Any and all information will be able to be found in the sticky regarding this issue :). forums.xbox.com/.../441105.aspx

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It should be 4 as I never ran out of gold

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[MOD REMOVED - MISINFORMATION]

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It wasn't false information at the time as this post of mine was made before their sticky update yesterday. Tenure issue is actually fixed for a majority of people however. Many people have had a lapse in time and refuse to admit this during their postings. I have seen support point it out to many people who have swore up and down that they never lapsed, and even after being presented facts that they did infact lapse, still refuse to believe they did. Are there people out there who might be effected? Sure, which is why they need to format their postings as the sticky says.

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[MOD REMOVED - MISINFORMATION]

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There is no need to argue. Judge provides the sticky thread to posters because it is the only place to get up to date info from support on the issue. He is trying to help and calling a liar is unhelpful. If you have a problem with him take it to PMs.

Xbox Ambassador | Xbox Forum Moderator | Xbox MVP

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cab, the post Judge made was in fact correct at that time. His post does say The correct tenure should now be showing, It is not a guarantee. It is the information available at that time. Now if you have any helpful information to add that would be great. Otherwise if you have a deeper issue with a user either PM them or PM a Moderator and will see what we can do.

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Tenure is based on the total years of Xbox LIVE Gold time completed. The clock stops when you go Silver/Free and Xbox LIVE Silver time does not add (or subtract) tenure. Tenure increases only when the year of Xbox LIVE Gold time ends. For your first year of Xbox LIVE Gold you see '0'; it ticks over to '1'  year of tenure when that year completes. If you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.

 

For a while, the tenure was calculated incorrectly, with Silver (Free) time (after Gold was launched) counted for tenure. That was just fixed, which leads to some changes.

 

http://commerce.microsoft.com lets you review, year by year, when you've been Gold and when you've been Free (Silver).

 

For example:

 

Jan 1 2010 - Dec 31 2010 = 0 years

Jan 1 2010 - Jan 1 2011 = 1 year

 

Gta Vigilante, could you please review what you see on this account over at http://commerce.microsoft.com and tally the years and months of GOLD, round down, and then report back in a new post, starting a new thread, if there's still a discrepancy? Thank you!

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Please let us know, when you can, Gta Vigilante, what you found.

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